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Fractional Staffing · Admin 20 · $980/month

You Didn't Build This Business
to Run Its Back Office.
That's What Admin-20 Is For.

The marketing that never gets posted. The inbox that runs you. The admin tasks bouncing from your to-do list to next week. A dedicated Admin-20 is the same person, every month — handling Track A, Track B, or both — so the work gets done and stays done. Every minute documented. Monthly report by the 5th.

Start the Client Intake Form
Same dedicated person — every month, no rotation Backup staff assigned — coverage never stops Six-step onboarding — operational in week one Monthly report by the 5th business day
Quick Answer

What does Admin 20 include? Admin 20 provides 20 hours per month of dedicated on-site administrative support at $980/month — court runs in Chicago, clerk office trips, copying, scanning, mail preparation, and all other on-site tasks. The same dedicated person is assigned every month. Every minute is documented in a monthly report delivered by the 5th business day. Pairs with Marketing Lab Plus at $1,595/month total — 20 admin hours plus approximately 8.5 marketing staff hours.

Two Tracks. One Admin.

You Set the Priorities.
Your Admin Adjusts the Mix.

Every Admin-20 is trained to handle both tracks. Some months run marketing-heavy. Some months need a steady admin keeping the business on track. Most clients blend both — and shift the ratio as their priorities change.

Track A · Marketing Execution
For firms running a marketing program.

Pairs with Amata Marketing Lab — strategy and campaign management are included at no additional cost. Your Admin-20 executes the day-to-day.

  • Social media posting — drafting, scheduling, and publishing LinkedIn and Google Business Profile content
  • GBP weekly updates — posts, photos, Q&A monitoring, and review responses
  • Google Local Services Ads (LSAs) — daily lead monitoring, response coordination, and weekly optimization to protect your Google Screened ranking
  • Blog updates — formatting, image selection, scheduling, and publishing posts on your site
  • Newsletter distribution — building emails in your tool of choice, list hygiene, scheduling, and follow-up
  • Review & testimonial follow-up — getting happy clients to leave reviews on the platforms that matter
  • Vendor coordination — managing SEO, web, and ad agencies on your behalf
  • Data collection & reporting — pulling monthly metrics from GBP, your website, LSAs, and CRM into a clean monthly report
Track B · General Admin
For firms running a busy practice.

Standalone or paired with Track A — keeps the back-office details handled so you can focus on clients.

  • Calendar management — scheduling, confirmations, conference room bookings, and cross-party coordination
  • Email triage & response drafting — first-pass inbox sorting and drafting replies for your review
  • Document preparation — formatting, naming conventions, version tracking, and signature routing
  • Project & deadline tracking — maintaining key deadlines, milestone calendars, and follow-up schedules across your tools and team
  • File & records management — organizing digital files in designated folders, maintaining status trackers, and routing documents through your approval process
  • CRM & operations upkeep — keeping your CRM, project management system, or operational tools clean, current, and accurate
  • Billing prep & AP coordination — time entry support, invoice prep for your review, expense reports, and vendor invoice routing
  • Client touchpoint coordination — intake follow-through, meeting prep, and scheduled outreach
  • Vendor & supply management — software subscriptions, supplies, and routine vendor follow-up
+

Most Admin-20 clients run a custom blend.

A typical mix might be 12 hours on marketing execution and 8 on general admin — or it might flip month to month based on what's happening in your business. You set the priorities; your Amata team member adjusts.

Task scope confirmed during the intake session. Hours do not roll over. Overages billed at the same rate as base hours.

Why 20 Hours?

The Number Isn't Arbitrary.
It's Where the Math Lands.

Most growing businesses don't have 173 hours of admin work each month. They have about 20 hours of real, focused admin work — done by someone trained to handle it efficiently. Everything else is waste you pay for.

You're Already Doing 16+ Hours of Admin a Week. Just Not Well.

A Censuswide survey of 251 entrepreneurs found that the average business owner spends 36% of a 45.5-hour workweek on administrative tasks — roughly 16.4 hours every week, or 65+ hours a month, on work they're not trained for, sandwiched between everything else on their plate.

A skilled admin handles those same tasks in 20 focused hours a month — because they batch it, they're trained for it, and they don't context-switch between admin and their core work every few minutes.

Now consider what happens when you hire a full-time admin instead. They need to fill 173 hours a month. You have 20 hours of real work. The other 153 hours are a problem that neither of you signed up for.

A bored admin looks for another job. Replacing them costs 50–200% of their annual salary, according to SHRM. For a $59,000 admin, that's $29,500–$118,000 out the door — before you factor in the weeks your admin tasks land back on your plate.

Admin-20 is structured around what actually exists: 20 hours of focused, documented, consistent work. When a month runs heavier, overages are available at the same rate. But the base program doesn't manufacture hours that neither party needs.

Sources: Censuswide/Time etc survey of 251 entrepreneurs (2023) · SHRM employee replacement cost data · McKinsey & Company administrative burden research

36%
of a business owner's week is spent on admin tasksThat's 16+ hours every week — or 65+ hours a month — doing work you weren't trained for, inefficiently, between everything else on your plate. (Censuswide, 251 entrepreneurs)
99%
of entrepreneurs do some admin work during their weekAlmost none of them should be. That time belongs to growth, clients, and the work only you can do.
153
unfilled hours every month with a full-time hireA full-time admin needs 173 hours. A small growing business has ~20 hours of real admin work. That gap is where boredom, disengagement, and turnover are born.
50–200%
of annual salary — the cost of replacing one admin hireOn a $59,000 admin, that's $29,500–$118,000 per departure. Admin-20 removes the conditions that cause the departure. (SHRM)
Two Options — One Clear Price Each

Start with Your Admin.
Add a Marketing Person When You're Ready.

Admin-20 gives you a dedicated admin working across Track A and Track B based on your priorities. When you need more marketing horsepower, you can add a dedicated marketing team member to the program.

Your Admin. Then,
a Marketing Person Alongside Them.

Sign up for Admin-20 and you get one dedicated admin working your Track A and Track B priorities each month. When you want dedicated marketing strategy and execution capacity added to the program, a marketing team member joins alongside your admin — bringing Google Ads management, content strategy, and campaign execution.

Marketing Lab strategy and campaign management are included at no additional cost when paired. Paid ad media budget billed separately to Google. Month-to-month — no contract required.

Option A — Dedicated Admin
Admin 20
$980/mo
20 hours/month · Track A, Track B, or both
One dedicated admin working your priorities across marketing execution and general admin — in whatever blend fits your business that month.
Option B — Admin + Marketing Person
Admin 20 + Marketing Team Member
$1,595/mo
20 admin hours + ~8.5 dedicated marketing staff hours · total price
Your dedicated admin plus a marketing team member who adds Google Ads management, content, and campaign strategy. Overages at same rate as base hours.
How the 8.5 Marketing Hours Are Allocated
2.5 hrs
Google Ads Management — campaign structure, daily monitoring, optimization, and ad copy testing
1.5 hrs
Google LSA Management — profile maintenance, lead response, and dispute management
2.5 hrs
Content Drafting — one 1,200-word thought-leadership article, social media posts, and Google Business Profile posts drafted in your voice
2.0 hrs
Strategy & Reactive Work — quarterly content calendar, negative review response drafting, and technical SEO interpretation

Total: ~8.5 marketing staff hours per month. Additional hours beyond the included allocation are billed at the same rate as base hours. This is a marketing execution program — not a strategy retainer. Paid ad media budget billed separately to Google.

Get Started with Admin 20 →
The Six-Step Onboarding Process

Operational in Week One.
Built to Compound Over Time.

Amata handles the matching and onboarding logistics. Your job is a two-hour pre-start investment — then your Account Executive takes it from there.

1
Step 1
Prepare & Set Up for Success

Amata handles the matching and onboarding logistics. Before day one, you complete a focused pre-start checklist — approximately two hours — so your admin hits the ground running immediately.

  • Audit your calendar and inbox for recurring tasks that don't require your direct judgment
  • Write down your top 10–15 tasks to delegate first — be specific, not general
  • Set up all required system access: email, calendar, document storage, practice management software
  • Prepare standing documents: client list with preferences, recurring meeting cadences, filing conventions
  • Identify 1–2 low-stakes tasks for week one — a calibration period before anything high-visibility

Best practice: Block two hours on your calendar before your admin's start date. Organizations that show up to day one with a written task list and ready access get dramatically more value in month one.

2
Step 2
The Intake Session

Your Amata Account Executive facilitates a dedicated 60–90 minute intake session before your admin's first day. This is where context transfers — the single most important investment you'll make in this relationship.

  • Your top clients by name — communication preferences and known sensitivities
  • How you prefer your inbox handled: what gets flagged, responded to, archived
  • Your scheduling rules: hard blocks, preferred windows, buffer time
  • Communication style preferences — tone, response time expectations, when to act vs. check in
  • What you want to see in the monthly report — the outcomes that matter to you

Best practice: Record the session if your admin is remote. It becomes a reference they can revisit as new situations arise — and saves you from answering the same questions twice.

3
Step 3
The First 30 Days

Month one is a calibration period — for both of you. Your admin is building context, learning your rhythm, and earning trust. The goal isn't full productivity on day one; it's a foundation that compounds quickly.

  • Give your admin 5–7 core responsibilities to own from the start — recurring, clearly defined, relatively low-risk
  • Identify 2–3 areas to hand off in month two once the working rhythm is established
  • Set explicit quality standards — what does "done" look like? What's the turnaround expectation?
  • Plan a brief daily check-in for the first two weeks — 10–15 minutes to correct misalignments early

Best practice: Write the first 30 days down and share it. A one-page outline of responsibilities, standards, and check-in cadence removes ambiguity and signals that you're invested in making this work.

4
Step 4
Delegate Well & Communicate Clearly

The difference between a good Admin 20 relationship and a great one comes down to how you delegate and communicate. Two practices make the biggest difference.

  • Delegate with context, not just instructions — "I need this client to feel like a priority" beats "send an acknowledgment email"
  • Be explicit about authority — what can your admin handle independently, what needs your sign-off
  • Set a standing daily or weekly check-in — 10–15 minutes, consistent
  • Define a clear escalation path — how does your admin reach you urgently?
  • Establish response time expectations in both directions — this prevents guessing on both sides
5
Step 5
The 30-Day Review

At the end of month one, your Account Executive facilitates a structured review anchored on the first monthly report. This isn't a performance evaluation — it's a recalibration.

  • Walk through the monthly report together — confirm what got done, what landed well
  • What has your admin handled well? Acknowledge it specifically — it calibrates their judgment faster than general feedback
  • What hasn't gone as expected? Diagnose — was it a context gap, unclear instructions, or a process issue?
  • What should be added to scope in month two? Use your "observe first" list from Step 3
  • How is the communication rhythm working? Adjust cadence or channels as needed
6
Step 6 — Ongoing
Ongoing Recalibration

An Admin 20 who has worked with you for six months is exponentially more valuable than one in their first week. Protect and invest in that compounding asset.

  • Run a quarterly scope review — what's changed? What new tasks should move to your admin?
  • Keep investing in context — brief your admin on changes the way you'd brief a trusted colleague
  • Expand autonomy deliberately — push yourself to hand off things you've been holding out of habit
  • Monthly report delivered by the 5th business day — built-in accountability every month

The compounding principle: The gap between a well-managed Admin 20 relationship and a neglected one widens fast — in both directions. The investment compounds every month.

Built-In Accountability & Protection

Every Minute Documented.
Coverage That Never Stops.

Monthly Reporting

Every Minute Accounted For and Reviewable.

Unlike a full-time hire, your Admin 20 delivers a formal monthly report by the 5th business day — the work completed, the hours spent, the outcomes delivered. Every 1/6th-hour increment of billed time is documented.

  • Complete task log — what was done, when, how long
  • 1/6th-hour billing increments — no rounding, no padding
  • Redirect priorities based on what you see in the report
  • Use as a management tool — not just an invoice
  • Delivered by the 5th business day every month
Backup Staff Assignment

You're Never Left Without Support.

Amata assigns both a primary Admin 20 staff member and a backup to every program. If your primary admin is out for PTO, illness, or unexpected turnover, your backup steps in — already familiar with your account and your way of working.

  • Backup assigned alongside your primary from day one
  • Familiar with your account before they ever need to step in
  • Coverage continues through PTO, illness, and turnover
  • No gap in support — no scrambling on your end
  • Protection you don't get from a temp agency or part-time hire
Admin 20 Pricing

Two Options.
One Price Each. No Surprises.

Option A — Dedicated Admin
Admin 20
$980
per month · 20 hours · Track A, Track B, or both
One dedicated admin working your marketing execution and general admin priorities — in whatever blend fits your business. Same person every month. Monthly report by the 5th.
Option B — Admin + Marketing Person
Admin 20 + Marketing Team Member
$1,595
per month total · 20 admin hrs + ~8.5 marketing staff hrs
Your dedicated admin plus a marketing team member — Google Ads, LSA management, content strategy, and execution. Marketing Lab strategy included at no extra cost. Paid ad media billed separately to Google.
Hours do not roll over month to month. Overages billed at the same rate as base program hours. Month-to-month — no contract required.
Get Started → Start the Client Intake Form
Also Available

Not the Right Fit?
See the Other Programs.

Admin 20 is on-site and operations-focused. If you need remote executive support or dedicated paralegal coverage, these programs may be a better fit.

Remote — Executive Assistant
EA 30
Email, calendar, social, scheduling · 30 hrs/mo
$1,650
/month
Paralegal Legal Support
Paralegal 40
Document drafting, case mgmt, research · 40 hrs/mo
$2,520
/month
Common Questions — Admin 20

What You Need to Know
Before You Start.

Admin 20 provides 20 hours per month of dedicated on-site administrative support at $980/month. Tasks include court runs in Chicago, trips to the Clerk's office or Vital Records, copying, scanning, mail preparation, courtesy copies to judges, social media management, digital ad campaign support, paid media coordination, Google LSA management, weekly opportunity tracking, GA4 channel reporting, and all other administrative and marketing support services at Amata. The same dedicated person is assigned to your account every month. Every minute is documented in a monthly report delivered by the 5th business day.
Admin 20 & Marketing Lab Plus is a single combined program at $1,595 per month total — not $980 plus an add-on. It includes 20 hours of on-site administrative support plus approximately 8.5 marketing staff hours per month. The 8.5 hours are allocated as: Google Ads management at 2.5 hours, Google LSA management at 1.5 hours, content drafting (one 1,200-word article, social posts, and GBP posts) at 2.5 hours, and strategy and reactive work at 2.0 hours. Additional hours beyond the included allocations are billed at the same rate as base hours. Paid ad media budget is billed separately directly to Google. Month-to-month — no contract.
Yes. Amata assigns a dedicated Admin 20 staff member to your account and maintains that assignment for as long as you are enrolled. A backup staff member is also assigned — already familiar with your account — who steps in if your primary admin is out for PTO, illness, or unexpected turnover. You are never left without administrative support. The continuity is structural, not dependent on a single person's availability.
Admin 20 follows a six-step onboarding process. Step 1 is a pre-start preparation phase — approximately two hours — where you complete a checklist covering system access, delegation priorities, and standards. Step 2 is a 60-90 minute intake session facilitated by your Amata Account Executive before your admin's first day. Step 3 is a 30-day calibration period with 5-7 core responsibilities from the start. Step 4 establishes delegation practices and communication rhythms. Step 5 is a formal 30-day review anchored on the first monthly report. Step 6 is ongoing quarterly recalibration. Monthly reports are delivered by the 5th business day of each month.
No. Admin 20 hours do not roll over month to month. Hours are allocated for the current month and expire at month end. Monthly overages beyond the 20 allocated hours are billed at the same rate as the base program hours. If you consistently need more than 20 hours, Amata will discuss adjusting your program or moving to a custom arrangement.
Admin 20 is on-site and in-person — court runs, clerk office trips, copying, scanning, mail preparation, and tasks that require physical presence at Amata locations. EA 30 is remote executive assistant work — email management, calendar, social media, event scheduling, and client intake performed virtually. If your needs are primarily remote and administrative-executive in nature, EA 30 may be a better fit. Admin 20 is the program that pairs with Marketing Lab Plus. EA 30 can also pair with Marketing Lab.
Use the Get Started button at the top of this page or in the pricing section to connect with our team. We follow up within one business day. Amata handles the matching and onboarding logistics. You complete a two-hour pre-start checklist before your admin's first day. Your Amata Account Executive facilitates the 60-90 minute intake session. Most clients are operational with their admin within the first week.
Admin 20 — From $980/Month — Same Person Every Month

Ready to Hand Off
the Work That's Been on Your List?

Start the intake form or call us directly. Amata handles the matching. You complete a two-hour checklist. Your admin is operational in week one.

Get Started → Start the Client Intake Form Call 312.924.0200